All bookings are subject to our Terms and Conditions.
Packages that we organise: where we combine and sell two or more different types of travel services to you for the purpose of the same trip or holiday, such as a flight and hotel, or hotel and car hire, so as to create a package holiday, your contract(s) will be with the supplier(s) or principal(s) on behalf of who we act as agent, however we will accept responsibility for performance of those contracts as a package organiser in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018 (“Package Travel Regulations) and arrange financial protection for your package. Section B sets out the terms and conditions that will apply in addition to Section A, when you book a package that we organise. Note: if after selecting and paying for one travel service, you then book additional travel services for your trip or holiday via our company, you will NOT benefit from the rights applying to packages under the Package Travel Regulations and we will not be responsible for the performance of individual travel services. Packages organised by a third party: Please note that occasionally we sell a package organised by a tour operator/principal acting as their agent. In that event, the tour operator/principal is responsible to you for your package and your financial protection and we act only as agent. Section A applies to all such bookings. All communications concerning customer services, or your booking should be sent to Customer Services, Filipino Travel Center, 68 A George Lane, South Woodford, London E18 1LW, Or drop an email to:

Bookings may be made online on our website, or by telephone on + 020 7725 7057 or in person at our agency premises. All bookings are subject to availability at the time of booking. We do not guarantee that any of the travel services that we advertise, including on our website, will still be available at the time of booking and once you have made a booking request, we will confirm the availability of your chosen travel services to you. Where you book online, the order summary email sent to you is NOT contractual acceptance of the supplier’s ability to provide these travel services, it is an acknowledgement that we have received your offer, and should the travel services be available as detailed on our website then we will issue to you a booking confirmation which is when your contract with us comes into existence and you have entered into a legally binding agreement to purchase those travel arrangements subject to the supplier’s terms and conditions and these Booking Conditions. It is your responsibility to ensure that all names listed in the booking confirmation are accurate as per the passports of the travelers in your party and that the travel itinerary accords with your requirements. Changes are rarely possible once flight tickets and other travel documents are issued, and alterations may incur additional charges. On receipt of all travel documents please check whether the details such as names, dates and timings are accurate and advise us immediately if there are any errors or omissions. Also, please note that all flight tickets or any product supplied are non-refundable, non-changeable and non-transferable unless otherwise stated. are non-refundable, changeable and Non-transferable unless otherwise specified. (As per airlines fare rules). Prices do not include Baggage and Carry-On Fees or other fees charged directly by the airline. Fares are not guaranteed until ticketed. All changes are subject to availability, additional fees, airlines rules and regulations. All travelers must confirm that their travel documents required are current and valid for your destination. Passengers must ensure that all names are correct as per their passports and that the travel itinerary is correct. Changes may not be permissible after the tickets are issued and a payment for a new ticket may be charged.

If it is an E-ticket, you will receive an email with a ticket number, if it is a Paper ticket we will mail the ticket by courier to the address provided. Our office is open 24 hours a day, 7 days a week. If you need assistance, call us at + 020 7725 7057. Online inquiries will be responded to in the order in which they are received. Additional baggage fees may apply. Since the baggage fees may change, we recommend that you contact the airline you are traveling on for the latest information regarding airline specific baggage rules, requirements and fees. If you have requested a seat to be assigned, we will send your request to the airline. Airline may or may not be able to confirm your request. At times airlines may not be able to assign specific seats or seats sitting together. Occasionally seats can be assigned only at the check-in counter at the airport. Airfares are guaranteed upon ticketing only. If there would be any issue with the payment, we will notify you as soon as possible through email and phone. Otherwise, we will send you the ticket within 48 hours of your booking. Free baggage allowance will be provided to the passenger wherever applicable by the airlines, varying according to routes and class of services.
Passengers must reach airport 3 hours prior in case of international flights and 2 hours prior in case of domestic flights. Tickets cannot be refunded or changed due to no-show at the airport (unless otherwise specified by airlines).
1. It is recommended that you check-in at least two (2) hours prior to the scheduled flight departure time.
2. Please allow for extra time if traveling with children or need assistance boarding the aircraft.
3. Please allow for extra time if traveling with children or need assistance boarding the aircraft.

International Flights
1. It is recommended that you check-in at least three (3) hours prior to the scheduled flight departure time.
2. Please allow for extra time if traveling with children or need assistance boarding the aircraft.

Passengers are responsible for all travel documentation including visas. Visas may be required for the entire journey both for the destination and/or transit. Visas must be secured before ticket issue. Tickets cannot be refunded for failure to obtain a visa. The airlines reserve the right to deny boarding to passengers that do not arrive at the Ticket Counter or Departure Gate with adequate time to check-in. In case if you failed to appear on airport on stipulated time (or become No-show), your ticket becomes invalid and no refund or change can be permitted. Check-in times can vary for certain cities and airlines, so it’s recommended that you confirm with the airline you are flying the required check-in time.

Passport, Visa & Health Recommendation
FOR DOMESTIC TRAVEL: A valid government photo I.D. must be presented by all travelers in order to board domestic flights. Minors traveling domestically with parents generally do not need a photo I.D. If traveling with children less than two (2) years old, a birth certificate may be needed to confirm the infant's age.
FOR INTERNATIONAL TRAVEL: All travelers MUST be in possession of a valid government issued Passport or Identification. Travelers MUST also have the necessary documents, Visas, Transit visas, Schengen Visas and all other entry permits for all international ports of entry.
In addition, your passport must be valid for 6 months after your return date when entering your destination. While sometimes we may be able to assist with visa and passport information, it is solely the responsibility of the passenger(s) to arrange for all documents needed to enter the country you are traveling to, or passing through in transit. Please note, a roundtrip or ongoing ticket may be required for certain international cities. If you are traveling one way, please verify with the airline or Consulate General to prevent any issues at time of boarding. Passports must be valid for at least 6 months beyond the period of your stay.

If your flight has a change involving two different airports with the itinerary, it is your responsibility to organize the transfer to the right airport and also check the transit visa requirement.

If you have booked code-share flight, terminal change may be there and you may require transit visa for changing the terminals. Please check with the embassy or airline directly for checking visa requirements in case of terminal change.

Filipino Travel Center is not responsible for the VISA formalities. Please consult the relevant embassy or consulate for this information.

Health Recommendation: Recommended inoculations for travel may change at any time. It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip.

Insurance / Travel Insurance:The Company strongly recommends that the Client takes out adequate travel insurance. The Client is herewith recommended to read the terms of any insurance to satisfy them as to the fitness of cover. The Company will be pleased to quote you for insurance.

Flights/ packages are protected by CAA in case the airline goes out of operation or bankruptcy. However bookings made on low cost airlines or charter flights / airlines are not covered by the airline failure insurance, therefore Filipino Travel Center will not be liable for loss of money in such cases.

Changes : If you wish to change any item – other than increasing the number of persons in your booking – And providing we can accommodate the change, you will have to pay an admin fee of $75.00 per booking plus the airlines/ supplier charges (if any). From time to time we are required to collect additional taxes. You will be informed for any additional taxes prior to ticket issuance/ re issuance. After ticket issuance none of the airlines allow free changes.

Cancellation : Should you or any member of your party be forced to cancel your flight or holidays, we must be notified by the person who made the booking and who therefore responsible for the payment of cancellation charges. Cancellation after ticket issuance: - Cancellation after ticket issuance will result in loss of 100 % of total cost of all travel arrangements in most of cases. Please consult with your travel consultant. Low cost airlines/Charter flights carry a 100 % cancellation fee in both conditions before or after ticket issuance.

You may cancel your booking at any time. Cancellation requests must be sent to us in writing to Customer Services, Filipino Travel Center, 68 A George Lane, South Woodford, London E18 1LW, Or drop an email to: by the lead name on your booking and it will not take effect until received by us. Upon receipt of your cancellation request, the principal(s) or supplier(s) may be entitled to charge a cancellation fee as specified in their terms and conditions. Cancellation fees may be as much as 100% of the total price of the travel service depending on when cancellation occurs. Bookings are usually non-refundable unless stated otherwise any time after the date of booking. In addition, a) If passenger decides to cancel the flight we incur administration costs in processing your cancellation request, we charge an administration fee of $75 per passenger and b) If the flight is cancelled by the Airlines, we charge an administration fee of $25 per passenger in processing your cancellation request. In case if the flight is cancelled by the Airlines due to COVID Restrictions, below options will be given: Open Ticket - Open ticket can be given depending upon the Airlines policy. Date Changes - Changes can be done and charges may be applicable as per the Airlines policy. Refund - Refund will be given after deduction of $25 admin/supplier fee per passenger. Partially Used Tickets: In case of partially used tickets, we as a travel agent can only submit the refund request from our side. However, refund amount is subject to Airlines/Supplier discretion. Amendments: If you want to amend any aspect of your booking you must notify us in writing by post at Customer Services, Filipino Travel Center, 68 A George Lane, South Woodford, London E18 1LW, Or drop an email to: . We cannot guarantee that an amendment can be made after your booking is confirmed and this will depend on the terms and conditions of the supplier(s) of the travel service(s). Other than in respect of a request to increase the number of persons in your party/booking, you would need to pay an amendment fee of $50 per passenger, together with the airline/supplier amendment charges (if any). If you have taken out travel insurance, you may be able to claim any cancellation and amendment charges under your policy. NOTE- Amount paid for the amendments is always NON-REFUNDABLE. If you know that you would like to defer your travel plans, then please e-mail us by clicking here or call us on + 020 7725 7057 and let us know your preferred dates to move you’re booking to. Also, in case of re-issuance/refunds, there could be an admin fee involved depending upon the airline/supplier's conditions. Please do not expect an immediate reply, once we are through our immediate departures we will move onto these replies and call you about your plans. To assist us in dealing with your request, please also detail your booking reference number, current planned date of travel and best phone number to contact you.

South African travel requirements for minors travelling to and from South Africa. New requirements, introduced by the South African Department of Home Affairs from 1 June 2015, specify that all minors (children under 18 years) are required to produce, in addition to their passport, an Unabridged Birth Certificate which shows the details of both parents for all international travel to and from South Africa. Travelers will be asked to produce the required documentation at check-in for each flight.

A direct flight in the aviation industry is any flight between two points by an airline with no change in flight numbers, which may include a stop at an intermediate point. The stop over may either be to get new passengers (or allow some to disembark) or a mere technical stop over (i.e., for refueling) or due to operational reasons.

Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person.

All credit or debit cards must have a verifiable US and UK or other country billing address. Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these Terms & Conditions and continues with the purchase.

In exceptional circumstances, Filipino Travel Center may not be able to issue airline tickets for confirmed bookings due to ticketing restrictions outside its control. If this occurs we will attempt to notify you and organize a refund or arrange an alternative. Where you choose an alternative and it is more expensive than your original booking, you may be responsible for paying the difference.

Unaccompanied Minor: Tickets cannot be sold to unaccompanied minors age 18 and below. Each and every airline has its own policies for children travelling alone. Please confirm with the airline directly for minor age requirements, because the following conditions might change: Some airlines will allow unaccompanied minors to travel on non-stop flights only. Some airlines may not allow unaccompanied minors to travel while not accompanied by an adult. Many airlines will charge fees to be paid at the airport. You must call the airline to verify rules and restrictions for unaccompanied minor(s) travelling alone.

Infant Policy: Infant is a traveller who should be under two years throughout the travel. If an infant completes two years during the travel he/she would not be eligible for infant fare and the airline will consider it as a child hence the ticket will be booked under the applicable child fare. With one adult only one infant is allowed on lap, in case if there are two infants with an adult then second infant ticket will be booked under the applicable child fare.

Credit Card Decline / Billing Information If the provided form of payment gets declined for the ticket cost, we will notify you as soon as possible. In such scenarios the card account holder may need to talk with his/her bank for rectification and/or provide an alternate form of payment, once it gets through we will send an email confirmation to the email address provided at the time of booking. We accept all major credit cards and debit cards for the payment of tickets. These cards could be issued within North American or in any other country. Your card account might show multiple charges however that will not exceed the quoted amount. If you think that your card has been overcharged please contact our travel consultant on toll free number. Please note: airfares are guaranteed once the ticket is issued, and not upon submission of payment. If your payment is not processed for any reason, we will advise you within twenty four hours.

E-Ticket: Your e-ticket confirmation is sent to the e-mail address provided by you at the time of booking. If you do not receive your e-ticket confirmation within 48 hours after you book it, Please contact us on the below mentioned numbers. Note: Filipino Travel Center shall not be liable if customers do not comply with this condition.

Refund: Usually tickets are non-refundable unless specified by the airline rules. In the event of refundable ticket, the airline will charge a penalty as mentioned by the airline in Fare Rules and the refund will be processed in 8-12 weeks from the date of cancellation request is created. The refund is processed in the same form of payment that is given at the time of booking the reservation. There'll be no refund in case of NO SHOWS.

Schedule Change: There is any amendment to your flights scheduled. It happens rarely because of the operational needs of the airlines. Usually these changes vary from one minute to a cancelled flight. A Schedule change can be described as: change in flight timing, change in flight number, and change in routing, change in date or cancellations. In some cancellation cases the sole resolution might lead to a cancellation of the flight and refund. Filipino Travel Center is committed to get the airlines in question to re-protect the passengers. It ultimately depends on the concerned airlines to provide the space on next available flight. If the airline is unable to re - protect the passenger we will contact to the request a refund and it’s depends on airlines / suppliers approval. If you need further information on above mentioned points regarding refund/cancellation/special assistance etc., please call our customer care number + 020 7725 7057

With travel restrictions and advises changing rapidly due to COVID-19 pandemic and with almost every airline requiring a negative COVID-19 test (RT-PCR) certificate to be accepted on the flight, we would always advise to the customers to please check the latest updates.

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by unavoidable and extraordinary circumstances beyond our (or a supplier’s) control the consequences of which could not have been avoided even if all reasonable measures had been taken (Unavoidable and Extraordinary Circumstances). For the purposes of these Booking Conditions, unavoidable and extraordinary circumstances include, but are not limited to, warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport, air traffic control strikes, flight cancellations and all similar events outside our or the supplier(s) control. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as unavoidable and extraordinary circumstances in the terms set out above, and whilst we will endeavor to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.

Entry restrictions are imposed by a number of countries and including passengers with a connecting flight. Please make sure you reconfirm your flight with the airline and also check the latest information on the airlines website as it’s difficult for us to cascade any last minute changes in your flight due to operational challenges.

You are expected to conduct yourself in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in the supplier/principal’s opinion or in the opinion of any other person in authority, your behavior or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, the supplier reserves the right to terminate your booking immediately with no further liability to you. You and/or your party may also be required to pay for loss and/or damage caused by your actions and you and each member of your party will be jointly and individually liable for any damage or losses caused. Full payment for any such damage or losses must be paid directly to the supplier/principal prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us because of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behavior of other guests or individuals who have no connection with your booking arrangements or with us.

If you know that you would like to defer your travel plans, then please e-mail us or call us and let us know your preferred dates to move you’re booking to. Please do not expect an immediate reply, once we are through our immediate departures we will move onto these replies and call you about your plans. To assist us in dealing with your request, please also detail your booking reference number, current planned date of travel and best phone number to contact you.

For immediate assistance, you can call us at + 020 7725 7057,
E-mail us – or
WhatsApp us at + 020 7725 7057 with booking reference number ready.

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